CANCELLATION GUARANTEE / INTERRUPTION OF STAY
The guarantee takes effect on the day of the subscription of the rental contract and expires the day before the first day of stay at midnight. Subject to the respect of the contractual obligations, this guarantee allows you to obtain the refund of the sums paid for your stay, except the file fees and cancellation guarantee which always remain acquired at the campsite. It applies within the limit of certain imponderable situations undergone by the subscriber or his relatives (see description below). It is not obligatory. It is offered to you at the same time as your reservation and only then. The cases for which the guarantee is activated appear in the exhaustive list below (all other reasons will not be accepted):
• A serious illness, an injury accident or the death of: yourself, your legal spouse, your
relatives, your legal guardian, brothers, sisters, brothers-in-law, sisters-in-law, sons-inlaw,
daughters-in-law, fathers-in-law, mothers-in-law. Serious illness or serious injury
means any temporary or definitive violation on your physical integrity found medically
and involving the cessation of any professional activity or other.
• Pregnancy complications.
• Serious harm requiring your presence resulting from theft, fire, water damage from
natural causes to your primary residence or your premises destroyed more than 50 %
(Certificate from insurer to be provided).
• Redundancy, re-employment or shed/modification of holiday request of yourself or your spouse provided that this arises after the date of booking
In the event you wish to cancel as a result of any of the above reasons, you must inform us no later than 3 working days following the event by e-mail to: firstname.lastname@example.org
All necessary documents with all relevant information e.g. expert report, crime report, medical certificate or death certificate etc. will be required to invoke the cancellation guarantee (within 7 days after receipt). The cancellation guarantee (3.2% of the full cost of your stay) covers for refund of the deposit and any paid balance.
In case of interruption of your stay due to any of the reasons listed above, we will refund the cost of the balance of your stay (less 1 night) excluding the costs of any additional facilities purchased e.g. bed linen etc