ZEN OPTION (Cancellation Guarantee Replacement) 2026

Book your holiday with complete peace of mind: choose the ZEN option when booking your stay and benefit from flexible conditions to modify or cancel your stay.

Conditions:

• No supporting documents required.
• This offer does not replace the other General Terms and Conditions of Sale; it merely supplements them in the event of cancellation or modification of the stay.
• Price: 5% of the base amount of the stay.
• Non-retroactive offer. Can only be taken out at the time of booking.

Modification of the stay:

• Up to 14 days before arrival, the stay may be modified free of charge, provided it takes place during the current season.
  • The stay may be postponed to new dates (within the same season). The stay may not be postponed to the following season.
  • Any price difference at the time of modification between the original stay and the new stay shall be borne by the customer. If the new stay is cheaper than the original one, no refund of the difference will be made.
• From 13 days before arrival and for any stay that has begun, the stay can no longer be modified.

Deadlines are calculated based on the date of receipt of the modification request form.

Cancellation and refund of the stay:

• Up to 30 days before arrival, the stay may be cancelled free of charge and all amounts paid will be fully refunded (minus the cost of the ZEN option).
• From 29 days up to 14 days before arrival, the stay may be cancelled subject to cancellation fees of 10% of the stay. Only the amounts paid at the time of the cancellation request will be refunded, minus the cancellation fees and the cost of the ZEN option.
• From 13 days up to 7 days before arrival, the stay may be cancelled subject to cancellation fees of 30% of the stay. Only the amounts paid at the time of the cancellation request will be refunded, minus the cancellation fees and the cost of the ZEN option.
• From 6 days before arrival and for any stay that has begun, no refund will be granted.
• If payment has been made partially or fully using a credit voucher, the refunded amount may not include this voucher.

Deadlines are calculated based on the date of receipt of the cancellation request form.