The purpose of this privacy policy is to inform users of the website www.les-sablons.com about how Les Sablons collect, use, and protect their personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable French legislation.

1. Identity of the Data Controller

Les Sablons
SIRET: 692 920 770 00025
Website: www.les-sablons.com

Les Sablons are responsible for processing the personal data collected via the website and as part of their business activities.

2. Personal Data Collected

We may collect the following personal data:

• Identity data: last name, first name

• Contact details: email address, telephone number, postal address

• Booking data: stay dates, number of guests, selected options

• Payment data: bank details (IBAN) kept only for the time required to process a refund (no credit card data is stored)

• Browsing data: IP address, browser type, pages visited, duration of visits

• Marketing data: preferences, interactions with our emails and advertising campaigns

3. Purposes of Data Processing

Personal data are collected for the following purposes:

• Management of bookings and customer relationships

• Administrative and accounting management

• Sending information, confirmations, and marketing communications

• Improvement of the website and user experience

• Audience measurement and statistical analysis

• Management of deposits and refunds

4. Tools and Third-Party Services Used

As part of our activities, we use the following tools and services:

a) Audience Measurement and Statistics

• Google Analytics

• Microsoft Clarity

These tools allow us to analyze website traffic and usage in order to improve its performance.

b) Advertising

• Google Ads
  Used to display targeted advertising.

c) Communication and Emailing

• Brevo

• Ctoutvert

These services are used to send transactional and marketing emails.

d) Booking Management

• PMS eSeason

All customer data are centralized and managed within our eSeason management software.

e) Deposit Management

• SWIKLY

Deposits are fully managed by the company SWIKLY, which acts as an independent data controller.

5. Payments

Les Sablons do not store any credit card data.
Bank details (IBAN) may be kept only for the time necessary to process a refund and are then deleted.

6. Legal Basis for Processing

Data processing is based on:

• Performance of a contract (booking, stay)

• Compliance with legal obligations

• User consent (cookies, marketing communications)

• Legitimate interest (service improvement, security)

7. Data Retention Period

Personal data are kept only for the period necessary to fulfill the purposes for which they were collected, in particular:

• Customer data: duration of the commercial relationship plus legal obligations

• Marketing data: 10 years from the last contact

• Browsing data: in accordance with applicable legal retention periods

8. Data Recipients

Personal data may be shared only with:

• The technical service providers mentioned above

• Partners required to perform the services

• Competent authorities when required by law

No data are sold or transferred to unauthorized third parties.

9. Data Security

Les Sablons implement all appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data.

10. Users’ Rights

In accordance with applicable regulations, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to object

• Right to data portability

You may exercise these rights by contacting us via the website www.les-sablons.com.

11. Cookies

The website uses cookies for operational purposes, audience measurement, and advertising. A consent banner allows users to manage their preferences during their first visit.

12. Changes to the Privacy Policy

Les Sablons reserve the right to modify this privacy policy at any time to comply with legal or technical developments. The version in force is the one published on the website.